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PUBLIC OFFER
for the conclusion of a sale and purchase agreement through the AYMN Shop online store

This Public Offer for the conclusion of a sale and purchase agreement through the online store constitutes an offer by Individual Entrepreneur “Svetlana”, registered in accordance with the laws of the Republic of Kazakhstan, IIN 810426401634, hereinafter referred to as the “Seller”, to an unlimited number of persons to enter into a sale and purchase agreement under the terms set out below.

In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan, this Agreement constitutes a public offer.

Full and unconditional acceptance of the terms of this Offer occurs when the Buyer performs the actions provided for in this Agreement, including placing and paying for an Order.

The Agreement is considered concluded from the moment the Buyer accepts this Public Offer.

1. DEFINITIONS AND TERMS

1.1. Order means a request placed by the Buyer through the Store for the purchase of Goods.

1.2. Store means the Seller’s web platform where the Buyer may review the range of Goods, their characteristics, prices and purchase terms, located at:

https://aymn.kz/

1.3. Delivery Note means a document issued by the Seller upon transfer of the Goods confirming that the Goods have been transferred to the Buyer and containing information on the name, quantity, price of the Goods and other required information.

1.4. Buyer means an individual or legal entity purchasing Goods through the Store.

1.5. Personal Data means information relating to an identified or identifiable individual recorded on electronic, paper or other media.

1.6. Delivery Service means a third party providing delivery services for the Goods to the Buyer.

1.7. Payment Service means a payment organization, bank, payment system or other online platform used by the Buyer to pay for an Order.

1.8. Consent means the Buyer’s consent to the collection and processing of personal data.

1.9. Goods means clothing, accessories and other products offered by the Seller in the Store.

2. SUBJECT OF THE AGREEMENT

2.1. The Seller offers the Buyer the opportunity to purchase Goods presented in the Store, and the Buyer undertakes to pay for and accept the selected Goods in accordance with this Agreement.

An Order is created by selecting Goods in the Store and adding them to the shopping cart.

2.2. Depending on the nature of the Goods, the method of receipt and other terms of sale, additional conditions may apply if indicated on the relevant product page, during checkout or in other Seller documents.

Such conditions form an integral part of this Agreement.

2.3. Delivery of the Goods may be carried out by a Delivery Service engaged by the Seller or by another method selected by the Buyer when placing the Order.

The Seller cooperates with the Delivery Service for the purpose of fulfilling the Order and assists the Buyer in resolving issues relating to delivery.

2.4. Payment for the Goods is processed through the relevant Payment Service.

Bank card payment details are processed directly by the payment organization.

The Seller does not receive or store the Buyer’s full bank card details and is not liable for technical failures or actions of the Payment Service that are not caused by the Seller.

2.5. This Public Offer is considered accepted and the Agreement concluded once the Buyer has:

  • selected the Goods;

  • placed the Order;

  • paid for the Order.

From the moment the Agreement is concluded, its terms are binding on both parties.

2.6. The Buyer must provide accurate information about themselves and/or the recipient of the Goods, including contact details, delivery address and other information required to fulfil the Order.

The Buyer is responsible for the accuracy of the information provided.

2.7. The Seller does not collect or store full payment details of the Buyer, including the full bank card number, expiry date and CVV/CVC code.

Such data is processed directly by the Payment Service in accordance with its own rules and security requirements.

2.8. By entering into this Agreement, the Buyer acknowledges that information and images of Goods in the Store are provided for informational purposes.

The colour, appearance and other visual characteristics of Goods may differ slightly from images displayed on the website due to screen settings, lighting and other technical factors.

However, the Goods must comply with their stated characteristics and the requirements of the laws of the Republic of Kazakhstan.

3. PRICE OF GOODS. ORDER PLACEMENT AND PAYMENT

3.1. The price of Goods is stated in Kazakhstani tenge on the relevant product page in the Store.

3.2. The Buyer places an Order by selecting Goods and adding them to the shopping cart.

The Order is accepted for fulfilment after it has been properly placed and paid for by the Buyer.

3.3. The total price of the Order includes the cost of the selected Goods and, where applicable, delivery fees, taxes and other charges displayed during checkout.

3.4. Payment for the Order is made by 100% advance payment through the Payment Service.

The payment date is the date on which the successful transaction is confirmed and/or funds are credited to the Seller.

3.5. The Buyer is responsible for the accuracy of the information entered when placing the Order and making payment.

3.6. The Seller may change the prices of Goods before the Buyer places and pays for the Order.

Once an Order has been paid for, its price may not be changed except where permitted by the laws of the Republic of Kazakhstan or separately agreed by the parties.

3.7. Before placing an Order, the Buyer must review the characteristics, price, size and terms of payment, delivery, return and exchange of the Goods.

3.8. If the Seller is unable to fulfil the Order due to circumstances attributable to or initiated by the Seller, the refund shall be made in accordance with this Agreement, the Rules for Return and Exchange of Goods and the laws of the Republic of Kazakhstan.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The Seller shall:

  • transfer the Goods to the Buyer in accordance with the Order;

  • provide accurate information about the Goods;

  • notify the Buyer if the Order cannot be fulfilled;

  • issue refunds where required by law and this Agreement;

  • comply with the consumer protection laws of the Republic of Kazakhstan.

4.2. The Seller may:

  • change the range of Goods available in the Store;

  • change the prices of Goods before an Order is placed and paid for;

  • cancel an Order if it cannot be fulfilled and refund the amount paid;

  • request information necessary to fulfil the Order.

4.3. The Buyer shall:

  • review the characteristics of the Goods and the terms of purchase before placing an Order;

  • provide accurate information;

  • pay for the Order in full;

  • accept delivered Goods;

  • when self-pickup is selected, collect the Goods within 14 calendar days from notification that the Order is ready.

4.4. The Buyer may:

  • receive Goods that comply with the Order;

  • obtain information about the Goods and the Order;

  • withdraw from the purchase, return or exchange Goods in the cases and manner provided by the laws of the Republic of Kazakhstan and this Agreement;

  • submit claims relating to defective Goods.

4.5. By placing an Order, the Buyer confirms that they:

  • have reviewed this Public Offer;

  • understand its contents;

  • accept the terms of this Agreement;

  • have independently checked the characteristics and parameters of the selected Goods;

  • consent to the processing of personal data to the extent required to place, pay for, deliver and fulfil the Order.

Consent to receive advertising and marketing messages is provided separately by the Buyer and is not a mandatory condition for purchasing Goods.

5. DELIVERY AND TRANSFER OF GOODS

5.1. Delivery of the Goods is carried out by a Delivery Service or by another delivery method available and selected by the Buyer during checkout.

Delivery fees and estimated delivery times are displayed during checkout or communicated to the Buyer separately.

5.2. When self-pickup is selected, the Buyer must collect the prepared Goods within 14 calendar days after receiving notification that the Order is ready.

After this period expires, the Seller may contact the Buyer to clarify further fulfilment of the Order.

Any cancellation of the Order and refund shall be handled in accordance with this Agreement, the Rules for Return and Exchange of Goods and the laws of the Republic of Kazakhstan.

5.3. The Goods are considered transferred to the Buyer from the moment:

  • they are physically received by the Buyer or the recipient designated by the Buyer;

  • a Delivery Note is signed, where applicable;

  • or transfer of the Goods is otherwise recorded.

5.4. The risk of accidental loss or damage to the Goods passes to the Buyer upon actual receipt of the Goods.

5.5. Delivery times depend on the selected delivery method, the recipient’s location, the operation of the transportation provider and other circumstances.

Unless a different period is specified during checkout, the maximum delivery period is:

  • up to 45 calendar days within the Republic of Kazakhstan;

  • up to 90 calendar days for international delivery.

6. RETURN AND EXCHANGE OF GOODS

6.1. Return and exchange of Goods are carried out in accordance with the laws of the Republic of Kazakhstan and the Rules for Return and Exchange of Goods, which form an integral part of this Agreement.

7. LIMITATION OF LIABILITY

7.1. The Seller shall not be liable for:

  • consequences of improper use of the Goods by the Buyer;

  • technical failures in the operation of the Store, payment systems or Delivery Services not caused by the Seller;

  • inability to fulfil the Order due to inaccurate or incomplete information provided by the Buyer;

  • force majeure circumstances.

7.2. The Seller’s liability for violation of the terms for transfer or delivery of the Goods shall be determined in accordance with this Agreement and the laws of the Republic of Kazakhstan.

7.3. If the Goods do not comply with the Order or if the Seller breaches its obligations under this Agreement, the Seller’s liability shall be determined in accordance with the applicable laws of the Republic of Kazakhstan.

8. PERSONAL DATA

8.1. By placing an Order, the Buyer consents to the collection and processing of their personal data to the extent necessary to conclude and perform this Agreement.

8.2. The Seller may process the following information:

  • surname, first name and patronymic;

  • telephone number;

  • email address;

  • delivery address;

  • Order details;

  • other information required to perform the Agreement.

8.3. Personal data may be transferred to third parties only to the extent necessary to fulfil the Order, including:

  • the Delivery Service;

  • the Payment Service;

  • payment organizations;

  • information system operators;

  • other contractors involved in fulfilment of the Order.

8.4. The Seller does not store full bank card details of Buyers.

8.5. Personal data is processed in accordance with the laws of the Republic of Kazakhstan.

8.6. Advertising and marketing messages are sent only where the Buyer has provided separate consent.

9. FINAL PROVISIONS

9.1. The Seller may amend this Public Offer by publishing a new version on the Store website.

Unless otherwise required by the laws of the Republic of Kazakhstan, the new version applies to Orders placed after its publication.

9.2. The parties shall seek to resolve all disputes and disagreements through negotiations.

The Buyer may submit a request to the Seller using the contact details provided on the Store website.

Requests shall be considered within the periods established by the laws of the Republic of Kazakhstan.

9.3. If a dispute cannot be resolved through negotiations, it shall be resolved in accordance with the laws of the Republic of Kazakhstan.

APPENDIX
RULES FOR RETURN AND EXCHANGE OF GOODS

Returns and exchanges are carried out in accordance with the laws of the Republic of Kazakhstan.

Unless the Seller has established a longer period, the Buyer may exchange or return Goods of proper quality within 14 calendar days from the date of purchase.

Conditions for Return or Exchange of Goods of Proper Quality

Goods may be returned or exchanged if:

  • the Goods have not been used;

  • their commercial appearance has been preserved;

  • their consumer properties have been preserved;

  • seals, labels and other elements, where applicable, have been preserved;

  • the original packaging has been preserved where it forms part of the Goods;

  • a document confirming purchase from the Seller or other evidence sufficient to confirm the purchase is available.

The Goods must be returned in the condition in which they were delivered to the Buyer, except for changes necessary for ordinary inspection of the Goods.

Unless otherwise required by law or agreed by the parties, the Buyer bears the costs of returning Goods of proper quality.

Goods Not Subject to Return or Exchange

Goods included in the list of goods of proper quality that are not subject to return or exchange under the laws of the Republic of Kazakhstan may not be returned or exchanged.

Such Goods may include hosiery and underwear, except where a manufacturing defect or other defect is identified.

Defective Goods

If defects are identified, the Buyer may assert the rights and remedies provided by the laws of the Republic of Kazakhstan.

Claims relating to defective Goods are considered separately, taking into account the nature of the defect and the circumstances in which it arose.

Methods of Returning Goods

The Buyer may return the Goods to the Seller:

  • personally at an agreed address;

  • through a courier or other delivery service;

  • by another method agreed by the parties.

The Buyer is advised to contact the Seller before returning the Goods.

Processing a Return

For the purpose of processing a return, the Seller may request:

  • a return application;

  • the Order number;

  • information sufficient to identify the Buyer;

  • a document or other evidence confirming purchase of the Goods;

  • payment details;

  • payment information required to process the refund;

  • where necessary, photographs of the Goods or other documents required to review the request.

Documents are requested only to the extent necessary to identify the Order and review the request.

Refunds

Refunds are made using the same payment method and to the same payment details from which the original payment was received, unless otherwise required by law or separately agreed by the parties.

After a refund request has been approved, the Seller initiates the refund.

The actual time for funds to be credited to the Buyer’s account depends on the issuing bank, payment organization and payment method used.

For transactions paid by bank card, cash refunds are not made.

If the refund relates to an erroneous, duplicate or technically incorrect charge, the Buyer must provide information sufficient to verify the relevant transaction.

If the returned Goods do not comply with the requirements of the laws of the Republic of Kazakhstan and these Rules, the Seller may refuse the return or exchange and provide the reason for such refusal.

SELLER DETAILS

Individual Entrepreneur “Svetlana”

IIN: 810426401634

Address:
Republic of Kazakhstan, Almaty, 050042, Taugul-1 Microdistrict, Building 89, 13

Online Store:
https://aymn.kz/